FS AUTO REPAIR LIMITED provides UK customers with automotive and light vehicle repair, maintenance, troubleshooting, mechanical repair, brake repair, electrical repair, and general automotive maintenance services. As our primary business is service-oriented, “returns” mainly apply to parts, accessories, or other tangible items delivered; completed automotive repair and maintenance services are handled in accordance with applicable UK consumer law and this policy.
- Service Cancellation
Customers who wish to cancel booked automotive repair or maintenance services should contact us as soon as possible.
For services not yet commenced, cancellation requests will be processed on a case-by-case basis and in accordance with applicable UK consumer law.
If the service has commenced, the relevant cancellation, refund, or fee processing will be determined based on the completed service, the booking details, and applicable law.
- Service Refund
If customers believe there is a problem with a service already provided, please contact us as soon as possible after discovering the problem and explain the specific situation.
We will process the refund based on the repair record, service content, vehicle condition, and applicable UK consumer law.
Where applicable, we may offer:
Re-providing the relevant service;
Fixing the existing problem;
Partial refund;
Full refund;
Or other appropriate solutions as permitted by law.
This policy does not restrict the legal consumer rights enjoyed by customers under the law.
- Returns of Parts and Physical Items
If the service purchased by the customer involves separately supplied automotive parts, accessories, or other physical items, and the items meet the applicable return conditions, the customer may contact us to apply for a return.
Generally, customers should contact us to submit a return application within 30 days of receiving the relevant items.
- Opened Items Can Also Be Returned
Opened parts, accessories, or related items can also be returned by contacting us, provided they meet the applicable laws and return conditions.
Opening itself does not automatically invalidate the return application.
However, if the value of the item decreases after the customer receives it due to improper use, installation, modification, damage, or other abnormal reasons, we may process a refund amount in accordance with applicable laws and the actual circumstances.
For consumers legally entitled to return or cancellation of goods, we will not exclude or unreasonably restrict these rights through this policy.
- Return Application Process
To return an item, please contact us first. We do not recommend sending items back directly without obtaining return arrangements.
When applying for a return, please provide:
Order or service reference information;
Customer name;
Contact information;
Item information to be returned;
Reason for return (if applicable);
Relevant photos or other information (if required).
After receiving your application, we will inform you of the subsequent return arrangements.
- Return Address
Since the return processing location may vary for different parts, accessories, or services, customers need to contact us in advance to confirm the return address.
Please do not send goods directly to the company’s registered address or other unconfirmed addresses, as this may result in the return not being processed properly.
Return Address: Mot Repair Centre (Bolton) Ltd, Gilnow Road, Bolton, United Kingdom, BL1 4LL
- Return Shipping
If the return falls under the customer’s legally entitled return or cancellation rights, return shipping costs will be determined according to applicable UK consumer law and the specific circumstances.
If the return falls under other voluntary return arrangements, we will explain the relevant shipping cost allocation to the customer when confirming the return request.
- Refund Processing Time
After receiving the returned item and completing the necessary inspection, we will process the refund in accordance with applicable law.
Generally:
Return Request Processing: Response is usually given within 1–3 business days after receiving the request;
Return Shipping: Depends on the customer’s location and the chosen logistics service;
Refund Processing: Usually processed within 3 business days after confirming eligibility for a refund;
Bank Transfer: Actual arrival time depends on the bank or payment institution used by the customer.
- No Impact on Consumer Legal Rights
This refund, cancellation, and return policy does not exclude, limit, or substitute any mandatory legal rights enjoyed by UK consumers under the law.
If the law grants customers specific cancellation, refund, repair, replacement, or other consumer rights, those rights remain in effect.
- Contact Us
For service cancellation, refund, parts return, or to obtain a specific return address, please contact:
Email: info@fsautorepair.co.uk
Tel: +44 7850 066849
Address: Mot Repair Centre (Bolton) Ltd, Gilnow Road, Bolton, United Kingdom, BL1 4LL
Country/Region: United Kingdom
Business Type: Automotive and Light Vehicle Repair and Maintenance Services
We will provide customers with appropriate refund, cancellation, and return solutions based on the specific service, item condition, and applicable UK law.