Since FS AUTO REPAIR LIMITED provides automotive repair, maintenance, inspection, and related offline services, rather than the sale of ordinary physical goods, the services themselves typically do not involve traditional “logistics and transportation.” However, if the service involves the procurement and delivery of vehicle parts, accessories, or related items, we will arrange appropriate transportation based on the actual situation.
- Service Appointment and Processing Time
Service Appointment Confirmation: After a customer submits a service request, we will usually contact the customer within one business day to confirm the service details and appointment arrangements.
Service Arrangement Time: Generally, service will be arranged within 1–3 business days after appointment confirmation, depending on the appointment status.
Emergency or Special Repairs: If the vehicle malfunction is complex, the actual service time may be adjusted based on the vehicle’s condition and the required repairs.
Repair Completion Time: Determined based on the specific repair and maintenance items. Simple maintenance can usually be completed quickly, while complex repairs may take longer.
- Parts and Accessory Transportation
If automotive parts or other accessories are required during the repair process, these items may be delivered to the service location by the supplier or logistics carrier.
Depending on the supplier and delivery area, typical delivery times are approximately:
2–5 business days.
Special or custom-ordered parts may take longer. We will communicate with customers regarding stockouts, supply delays, or delivery delays.
- Logistics Companies
For automotive parts, accessories, or other related items requiring transport, we may select UK-based logistics providers based on actual delivery conditions, such as:
Royal Mail, DPD, Evri, Parcelforce, UPS, DHL, FedEx.
The specific logistics company used will be determined based on package size, delivery location, service type, and supplier arrangements. We do not guarantee that all of the above logistics companies will be used for every order.
- Tracking
If the delivery service offers tracking, we will provide customers with relevant tracking information where applicable.
Customers can track their package’s status through the tracking system provided by the logistics company.
- Delivery Delays
Logistics times are estimates. Actual delivery may be affected by weather, traffic, public holidays, network congestion, supplier inventory, and other uncontrollable factors.
If there are significant delays in the transport of parts or related items, we will communicate with the customer based on the actual situation and assist in tracking the transport status to a reasonable extent.
- Service Location
FS AUTO REPAIR LIMITED’s car repair and maintenance services are primarily provided through service arrangements within the UK. Customers should bring their vehicles to the agreed service location according to the appointment confirmation information, or receive services according to the service method agreed upon by both parties.
The specific service location, appointment time, and vehicle delivery arrangements are subject to the final confirmation from both parties.
- Special Circumstances
If a vehicle requires special parts, additional inspections, or other specialized services, the repair time may exceed the usual estimated time. In such cases, we will inform the customer of the estimated additional waiting time as far in advance as possible.
FS AUTO REPAIR LIMITED
We are committed to providing UK customers with car repair, maintenance, diagnostics, and related vehicle maintenance services through reasonable service arrangements and reliable transport channels.