FS AUTO REPAIR LIMITED (hereinafter referred to as “we” or “the Company”) values the protection of its customers’ personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect our customers’ personal information when providing car repair, maintenance, and related services in the UK.
- Scope of Application
This Privacy Policy applies to your personal information when you contact FS AUTO REPAIR LIMITED and use our car repair and maintenance services through our website, telephone, email, online consultation, appointment booking, or other means.
- Information We May Collect
Depending on your use of the services, we may collect the following information:
Name
Phone number
Email address
Service appointment information
Vehicle-related information
Your proactive repair or maintenance requests
Information related to service consultations, appointments, and communications
Payment and transaction-related information (if applicable)
Website access and technical information, such as IP address, browser type, and device information
We collect relevant information only to the extent necessary for business operations and the provision of services.
- Use of Information
We may use the information we collect for:
Processing customer service inquiries and appointments
Providing vehicle repair and maintenance services
Communicating service arrangements with customers
Providing service-related information as requested by customers
Processing payments and related transactions
Managing customer records
Improving website and service experience
Processing customer feedback, complaints, and after-sales service
Fulfilling applicable legal and regulatory obligations
Preventing fraud, abuse, or other unauthorized activities
We will not use customer personal information for purposes unrelated to the purpose for which it was collected, unless permitted or required by law.
- Vehicle Information
When providing vehicle repair and maintenance services, we may need to collect vehicle-related information, such as vehicle brand, model, registration information, mileage, and vehicle problems described by customers.
This information is primarily used to confirm vehicles, schedule services, record repair and maintenance details, and provide corresponding vehicle services.
- Information Sharing
Where necessary to provide services or fulfill legal obligations, we may share limited information with the following types of third parties:
Payment service providers
IT, website, and technology service providers
Communication and customer service providers
Accounting, legal, or professional advisors
Government agencies or regulatory bodies legally entitled to request relevant information
We will not sell customer personal information.
- Data Security
We will take appropriate management and technical measures to protect personal information and prevent unauthorized access, use, modification, disclosure, or loss.
However, the internet and electronic information transmission cannot guarantee absolute security; therefore, we cannot guarantee that any method of information transmission is completely risk-free.
- Data Retention
We will retain personal information only for a reasonable period necessary to achieve the purposes for which it was collected, and the specific retention period will be determined in accordance with applicable UK laws, accounting, tax, and business record requirements.
When personal information no longer needs to be retained, we will delete, destroy, or anonymize it in an appropriate manner.
- Cookies
Our website may use cookies or similar technologies to help the website function properly, remember user preferences, understand website usage, and improve the website experience.
You can manage or restrict some cookies through your browser settings. Disabling certain cookies may cause some website functions to fail.
- Your Privacy Rights
Under applicable UK data protection laws, you may have the following rights under certain conditions:
To request access to your personal information held by us
To request correction of inaccurate or incomplete information
To request the deletion of personal information in certain circumstances
To restrict the processing of personal information in certain circumstances
To object to certain processing of personal information in certain circumstances
To request personal information in a portable format where applicable
To withdraw previously given consent (if processing is based on consent)
If you wish to exercise these rights, you may make a request to FS AUTO REPAIR LIMITED through our contact details.
- Third-Party Websites
Our website may contain links to third-party websites or services. Third-party websites have their own independent privacy policies and data processing rules.
We are not responsible for the privacy practices of third-party websites. We recommend that you review their privacy policies before accessing third-party websites.
- Children’s Information
Our car repair and maintenance services are primarily aimed at general consumers and vehicle owners. We do not knowingly collect unnecessary personal information from children.
If you believe that a child has provided us with personal information, please contact us promptly so that we can take appropriate action.
- Policy Updates
We may update this Privacy Policy based on business changes, website functionality adjustments, or changes in applicable laws and regulations.
The updated version will be published on this page, indicating the latest update date. We recommend that you check this page periodically to understand our privacy practices.
We will process your privacy-related requests in accordance with applicable UK data protection laws.